Velocity NY 2013: Richard Cook, "Resilience In Complex Adaptive Systems"
O'Reilly
Start with Cook for a compact conceptual view of resilience in complex systems. It requires less infrastructure-specific background than a detailed postmortem.
Understand incidents without blaming the last action
Cloud and reliability videos are useful when they explain how ordinary work meets a failure boundary. Start with a systems model of resilience, then compare it with an incident where tools, interfaces and operational pressure interacted.
Cook gives a conceptual starting point for readers new to thinking about operations as an adaptive system. Cantrill’s production-debugging account supplies a more concrete engineering setting. Use the pair to identify safeguards, recovery paths and missing feedback. The goal is not to predict every mistake; it is to make an unexpected action easier to detect, contain and recover from.
O'Reilly
Start with Cook for a compact conceptual view of resilience in complex systems. It requires less infrastructure-specific background than a detailed postmortem.
GOTO Conferences
Continue with Cantrill for debugging and human factors under production pressure. Compare the recovery process with the systems model rather than looking for one person to blame.
A memorable outage story is only one incident. Distinguish the reported trigger from the broader conditions that made it damaging.
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