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The REAL Reason McDonalds Ice Cream Machines Are Always Broken

The REAL Reason McDonalds Ice Cream Machines Are Always Broken

Johnny Harris
8 HN recommenders · discussed 2021–2025
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About this video

Johnny Harris investigates why McDonald's ice cream machines are so often broken, covering the Taylor machines, the repair restrictions on franchisees and the Kytch workaround device.

Why it appears in the archive

HN links it in right-to-repair and McFlurry-machine threads as the go-to in-depth explainer of the franchisee and Taylor arrangement.

AI-generated summary and labels from the source dataset; verify important details against the video. Source & credits.

From the Hacker News discussion

mimsee · 2021-05 · rec

This. Check out the recent news on why McDonalds ice cream machines tend to fail. [VIDEO] Spoiler: it’s because the machine is broken and only one authorized company is allowed to fix it

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sackerhews · 2021-06 · rec

Making something that only you can repair can be quite a lucrative business. This documentary is quite interesting: McDonalds Ice Cream Machines Are Always Broken: [VIDEO]

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dna_polymerase · 2021-08 · rec

Kytch was also mentioned in this excellent mini-documentary about the whole topic: [VIDEO] Worth watching, IMHO.

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shum1 · 2021-11 · rec

Relevant link for those who want more context on the constantly broken McDonald icecream machine situation: [VIDEO] I don't think the WIRED article isn't really doing justice to what Kytch is trying to show. The important argument is whether or not McDonald and Taylor conspired to prevent Kytch from selling / franchisees from purchasing this equipment, essentially a 'right to repair' argument. If Kytch wins, there could be ramifications for the tractor debate in the agricultural world as well.

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fedreserved · 2021-11 · rec

[VIDEO] This video did a good indepth investigation. From memory Taylors hq is within 5 miles of McDonald's HQ. To close for comfort when you see the type of shenanigans they go through to pad Taylors revenue

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Aaronstotle · 2023-08 · rec

For anyone interested in a good video about this, there is YT video that details how the Ice Cream Machine's being broken is essentially a scheme that McDonald's corporate runs on their franchisees. Source: [VIDEO]

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synchronizing · 2023-08 · rec

Johnny Harris (filmmaker journalist) made a great video on topic: [VIDEO] In short, McDonald's continues to use these frequently malfunctioning ice cream machines due to their long-standing exclusive partnership with Taylor. The cost of repairs fall on the local franchise owners, not McD Corp.

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mcdow · 2024-10 · rec

Here's a great YT video on why McDonald's ice cream machines are always broken: [VIDEO] TL;DW: there are some perverse incentives to keep them broken. Basically the owner operators are forced to use a particular brand by corporate. Corporate McDonalds has a deal with a particular ice cream machine company. That particular company is the only company owner operators are allowed to buy from, and the only company allowed to service the machines. And it's no skin off of McDonald's back for these machines to always be broken, the cost falls on the owner-operators.

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