Genius Bar caught ripping customer off ON CAMERA by CBC News

Watch some of his videos. He has a lot of insight about the subpar quality of Apple devices, about the outrageous lies of Apple Genius Bar quoting people thousands of dollars for repairs that take him 5-10 minutes, for apple’s efforts to make the devices non serviceable, withholding schematics, controlling access to replacement parts etc. Here’s a televised CBS report. [VIDEO] He is extremely good at repair while despising the company’s despicable practices - and warns people about them.

On Sunday CBC's The National aired an episode exposing Apple attempting to charge a customer $1k for a 2 minute repair: [VIDEO]

The diagnosis of the first repair case is a Macbook Pro that has had liquid spilled in its internals. [0] From a business and service perspective, Apple repair must first fix the liquid damage that may be causing the dim screen. Replacing the screen without first fixing the liquid damage may simply reproduce the issue and/or damage a new screen. The customer balks at the quoted price asks the Apple Genius Bar rep if there are other options. The Genius Bar rep hesitates and informs the customer there are no other options under Apple repair. Of course there are other options outside of Apple authorized repair, but it is likely against Apple policy to recommend an alternative (i.e. assuming indirect liability for poorly executed 3rd-party repairs). That said, in this case it seems entirely reasonable for Apple repair to proceed by first fixing the most obvious damage that may be causing the issue. While this approach may be more expensive than is necessary, it's also more likely to produce the desired result if the issue were not caused by the screen itself. Paying money for premium service is anathema to many consumer advocates, but Apple is well known to meet their obligations for devices protected by AppleCare while only doing the bare minimum for devices outside of warranty. From a practical standpoint, buying AppleCare is highly advisable given the likelihood of device failure inside of 3 years, the cost of repairing such failures, and (most importantly in my opinion) the e

Thats a nice PR piece pushing criminal fraud narrative, forgetting to mention Apple is at war with people providing 3rd party repair service. The goal? remove alternatives, _any_ small defect = 'genius' telling you to buy new $1-2K device. [VIDEO]

I watched the following video last week and I was shocked. APPLE charges its customer up to almost $2k ($1200 for the motherboard and $780 for the screen) to repair something a small laptop repair shop did for free. What is more shocking is the fact that dozens of such cases happen everyday in that small laptop repair shop. [VIDEO]

Not sure why you're being downvoted for something that is very possibly going to happen. People hate hearing crony capitalist reality on HN and trust too much in large corporations that are solely there for profit to shareholders and will do so at any cost. Look at the dongle nonsense Apple has pulled on customers for profit. Look at their genius bar overcharing and lying to people about their broken devices (see: Louis Rossman [VIDEO] ).

I don't know much about the X since I stopped at the iPhone 7 and I am probably not going to buy any of their exorbitantly priced phones. That being said, in their pursuit of thin phones they ran into design issues with boards flexing so that BGA components will eventually fail. They became aware of the problem and then proceeded to make the same mistake again in later models rarther than fixing the problem. (The flexing problem isn't that they will break after one "bending event", but rather than they fail over time as your phone is subject to mechanical stresses of what is within the range of normal use. Typically because the tiny balls under BGAs will let go) I'm mostly talking about their laptops and their iMacs. The USB C connectors are of course inconvenient, but I actually like them. Again, the problem is that in their pursuit of thinness they ended up designing keys that are very sensitive to dust (and not very nice to use). In subsequent models they kept at it, so the quality of keyboards doesn't seem to be a priority. Some laptops have a tendency to develop display problems due to bad design. For instance blowing hot air on parts that can't take hot air or laying out connectors so that they will fail more easily. Now these are design flaws, which brings us to the "abusive and fraudulent" part. If you want to get these things fixed under warranty you _may_ be okay. Except the process appears to be entirely decided by chance. For instance they have put moisture indica

Apple doesn't want their customers to get f'd over you say? You might want to check out Luis Rosmann's videos, a famous Apple repair geek who fixes for cheap the products Apple themselves misdiagnose[1] in order to rip off their customers[2]. [1] [LINK] // teenager's MacBook's display is not working correctly so Geniuses tell him he needs a new motherboard replacement while Luis discovers in 2 seconds that the lid-close sensor cable is broken so he replaces it for $8 [2] [VIDEO] // customer's MacBook's display is not working correctly so Geniuses tell him he needs a new motherboard and display replacement while Luis discovers in two minutes that the display connector has a bent pin and fixes it for free